Customer Service Representative – High‑Volume Call Center & Walk‑In Support – Ft. Worth, TX (arenaflex)

About arenaflex

arenaflex is the nation’s largest manufacturer of tile and natural stone, delivering premium products to homes, businesses, and public spaces across the United States. With a heritage of craftsmanship, innovation, and a relentless focus on customer satisfaction, arenaflex has built a reputation for quality that spans more than a century. Our success is driven by a close‑knit team of dedicated professionals who share a common purpose: to turn ordinary spaces into extraordinary experiences.

At arenaflex, we believe that a thriving workforce is the cornerstone of a thriving business. That’s why we invest heavily in a family‑friendly work environment, robust career development pathways, and a benefits portfolio that goes well beyond the basics. Whether you’re looking to deepen your expertise in customer service, explore leadership opportunities, or simply enjoy a supportive workplace that values work‑life balance, arenaflex offers a platform for growth, learning, and lasting impact.

Position Overview

We are actively seeking an enthusiastic, detail‑oriented Customer Service Representative to join our dynamic team in Ft. Worth, Texas. In this role, you will serve as the primary point of contact for both walk‑in customers and inbound callers, delivering exceptional service, accurate order processing, and timely resolution of product or service inquiries. Your ability to blend professionalism with genuine empathy will help maintain arenaflex’s reputation for excellence and ensure that every customer interaction ends with a satisfied smile.

Key Responsibilities

• Manage a high volume of inbound calls using an Automated Call Distribution (ACD) system, providing prompt, courteous, and accurate assistance.
• Welcome walk‑in customers, assess their needs, and guide them through product selection, sample requests, and purchase decisions.
• Enter and process sales orders, ensuring all details are captured accurately and efficiently within the order management system.
• Conduct order status inquiries, pricing checks, stock verification, and transportation coordination to keep customers informed throughout the fulfillment cycle.
• Collaborate with internal teams—including inventory, logistics, and regional sales centers—to resolve order discrepancies, expedite deliveries, and address any service issues.
• Prepare and distribute routine reports, process incoming faxes, and maintain organized documentation for audit and compliance purposes.
• Participate in special projects, process improvements, and cross‑functional initiatives that enhance the overall customer experience.
• Maintain a clean, organized, and safety‑compliant work area, adhering to all company policies and occupational health standards.

Essential Qualifications

• High School Diploma or GED equivalent (required).
• Minimum of three (3) years proven experience in a call‑center environment or a customer‑service driven role.
• Demonstrated ability to manage customer accounts, including order entry, inquiry handling, and issue resolution.
• Strong oral and written communication skills, with a clear, professional voice suitable for high‑volume telephone interactions.
• Proficiency in Microsoft Word and Excel; comfort navigating multiple software platforms simultaneously.
• Exceptional organizational abilities, with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Physical capability to stand for extended periods, lift up to 30 lb regularly (and up to 70 lb with team assistance), and perform occasional stooping, kneeling, or crouching as required.

Preferred Qualifications & Skills

• Experience in the building‑materials or tile‑manufacturing industry, providing familiarity with product terminology and specifications.
• Advanced problem‑solving skills, with a track record of turning challenging situations into positive outcomes.
• Demonstrated ability to build rapport with customers at all organizational levels, from contractors to end‑consumers.
• Basic knowledge of inventory management concepts and transportation logistics.
• Certification or training in customer‑service excellence, such as a Certified Customer Service Professional (CCSP) credential.

Core Competencies

• Communication Excellence: Articulate ideas clearly, listen actively, and convey information in a manner that builds trust.
• Interpersonal Skills: Foster strong relationships with colleagues, vendors, and customers, promoting teamwork and collaboration.
• Technical Aptitude: Navigate order‑entry systems, CRM platforms, and basic office software with confidence.
• Time Management: Prioritize tasks effectively, meet deadlines, and adapt to shifting workload demands.
• Problem Solving: Identify root causes quickly, propose practical solutions, and follow through to resolution.
• Physical Stamina: Maintain energy and focus during long shifts that may involve standing, lifting, and moving materials.

Career Growth & Development

arenaflex is committed to promoting from within and empowering employees to shape their own career trajectories. As a Customer Service Representative, you will have access to a suite of development resources, including:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Ongoing training workshops covering advanced communication techniques, product knowledge, and sales fundamentals.
• Tuition reimbursement for relevant coursework or certifications that enhance your skill set.
• Opportunities to transition into supervisory, training, or specialized roles such as Order Management Analyst, Logistics Coordinator, or Regional Sales Support.
• Regular performance reviews that provide constructive feedback and clear pathways for advancement.

Compensation, Perks & Benefits

arenaflex offers a competitive salary that reflects your experience and the responsibilities of the role. In addition to base compensation, you will enjoy a comprehensive benefits package designed to support your health, financial security, and personal well‑being:

• Medical, dental, and vision coverage with multiple plan options.
• Generous paid time off (PTO) and holiday schedule to promote work‑life balance.
• Company‑matched 401(k) retirement plan to help you build a secure future.
• Employee purchase discount on arenaflex products, allowing you to experience the quality of our tile and stone firsthand.
• Flexible scheduling and remote‑work possibilities for certain administrative tasks, where applicable.
• Wellness programs, including on‑site fitness facilities, mental‑health resources, and employee assistance programs (EAP).
• Recognition awards and incentive programs that celebrate outstanding performance.

Inclusive Culture & Community Commitment

arenaflex prides itself on fostering an inclusive, diverse, and respectful workplace. We actively support veterans, active‑duty military personnel, and their families, encouraging them to bring their unique perspectives and leadership qualities to our team. Our commitment to equal opportunity employment extends to individuals with disabilities, and we provide reasonable accommodations to ensure every employee can thrive.

Beyond the workplace, arenaflex engages in community outreach, sustainability initiatives, and charitable partnerships that reflect our values of stewardship and social responsibility. By joining our team, you become part of a larger mission to enhance the built environment while giving back to the communities we serve.

Physical Requirements & Workplace Safety

The role involves regular standing, walking, and occasional lifting of tile boxes or other materials up to 70 lb (team lift required for heavier items). You will need to:

• Use hands and arms to handle product samples, paperwork, and equipment.
• Maintain clear vision for close‑up tasks, peripheral awareness, and focus adjustments.
• Adhere to safety protocols, including proper lifting techniques and the use of personal protective equipment when necessary.

arenaflex is committed to providing a safe work environment and will make reasonable accommodations for qualified individuals with disabilities.

How to Apply

If you are ready to bring your customer‑service expertise to a leading industry player and grow your career within a supportive, forward‑thinking organization, we encourage you to submit your application today. Click the link below to begin the process, and let arenaflex be the next chapter in your professional journey.

Apply Job!

Join arenaflex – Where Your Talent Meets Opportunity

At arenaflex, every interaction matters, and every employee is valued. We look forward to welcoming a motivated, customer‑focused professional who is eager to contribute to our legacy of excellence. Take the next step—apply now and discover how your career can flourish with arenaflex.