Customer Service Representative – Remote Order Management, Freight Claims, and Client Support Specialist

About arenaflex

arenaflex is a dynamic, fast‑growing leader in the logistics and supply‑chain industry, delivering innovative solutions to businesses worldwide. Our mission is to simplify complex shipping processes, empower customers with seamless order experiences, and set new standards for reliability and safety. As a remote‑first organization, arenaflex embraces flexible work arrangements, cutting‑edge technology, and a culture built on collaboration, integrity, and continuous improvement.

Why This Role Matters

At arenaflex, the Customer Service Representative is the front line of our client‑centric approach. You will be the trusted liaison between our sales teams, carriers, and customers, ensuring that every order, standing arrangement, and freight claim is processed accurately and efficiently. Your dedication to precision, problem‑solving, and exceptional service will directly impact customer satisfaction, operational excellence, and the overall success of arenaflex.

Role Overview

This remote position is designed for a detail‑oriented, proactive professional who thrives in a fast‑paced environment. You will be responsible for entering sales orders, setting up new client accounts, managing standing orders, handling exception processing, and processing freight claims—all while upholding arenaflex’s Core Values and safety standards.

Key Responsibilities

1. Sales Order Entry & Accuracy

• Enter daily sales orders with a target error rate of no more than 2 errors per month.
• Verify order details, pricing, and product codes to ensure complete accuracy before submission.
• Collaborate with sales representatives to resolve any discrepancies or missing information.
• Maintain meticulous records of all order entries for audit and reporting purposes.

2. New Client Setup & Account Management

• Create and configure new client profiles in the arenaflex system, ensuring all required fields are populated.
• Coordinate with internal teams (sales, finance, and logistics) to activate new accounts promptly.
• Provide onboarding support to new clients, answering questions about order placement, tracking, and invoicing.

3. Standing Order Administration

• Establish initial standing orders for customers, including schedule, quantity, and delivery preferences.
• Maintain standing orders by processing holds, releases, and additions in accordance with client requests.
• Track performance metrics for standing orders, ensuring errors remain within the same 2‑error monthly threshold applied to sales order entry.

4. Exception Processing & Case Management

• Log and resolve exceptions in the Case module, documenting each step for future reference.
• Generate credit memos, file freight claims, issue call tags, and follow the defective product procedure as required.
• Coordinate reshipments and ensure that all corrective actions are communicated to the customer and internal stakeholders.

5. Freight Claims & Dispute Resolution

• Process freight claims promptly, gathering all necessary documentation and evidence.
• Engage carriers to dispute claim denials and pursue payment, maintaining a professional and persistent approach.
• File claim paperwork accurately, tracking claim status until resolution.

6. Core Values & Safety Compliance

• Demonstrate arenaflex’s Core Values in every interaction, embodying purpose‑driven service.
• Attend all scheduled meetings, with no more than 10 % absenteeism annually.
• Clock in and out for work and lunch breaks, maintaining an error rate of no more than 1 error per month.
• Follow OSHA and all internal safety guidelines, contributing to a zero‑injury workplace.
• Exhibit teamwork, stress management, and deadline adherence consistently.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in business, logistics, or related field preferred.
• Minimum 2 years of experience in customer service, order entry, or logistics support.
• Proven ability to maintain high accuracy in data entry (error rate ≤ 2 per month).
• Strong understanding of freight claim processes and basic knowledge of carrier operations.
• Excellent written and verbal communication skills, with a customer‑first mindset.
• Demonstrated reliability in attendance and punctuality, meeting the attendance metrics outlined above.
• Comfortable working remotely with a dedicated home office setup and reliable internet connection.

Preferred Qualifications

• Experience with ERP or order‑management systems (e.g., SAP, Oracle, NetSuite).
• Familiarity with case‑management tools and CRM platforms.
• Certification in logistics, supply‑chain management, or related disciplines.
• Previous remote work experience, showcasing self‑discipline and effective time management.
• Ability to multitask and prioritize in a high‑volume environment.

Skills & Competencies

• Attention to Detail: Ability to spot and correct errors quickly, ensuring data integrity.
• Problem Solving: Proactively identify root causes of exceptions and develop effective resolutions.
• Customer Empathy: Listen actively, understand concerns, and provide clear, reassuring communication.
• Organizational Skills: Manage multiple standing orders, claims, and cases without compromising quality.
• Technical Proficiency: Comfortable navigating multiple software platforms simultaneously.
• Team Collaboration: Work closely with sales, logistics, finance, and carrier partners to achieve shared goals.
• Safety Awareness: Commitment to OSHA standards and internal safety protocols.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering advanced order‑management, freight claim negotiation, and customer experience best practices.
• Mentorship from senior logistics specialists and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Freight Claims Analyst, Account Manager, or Operations Supervisor.
• Certification sponsorship for industry‑recognized credentials (e.g., APICS CPIM, CSCMP SCPro).
• Regular performance reviews that align personal goals with arenaflex’s growth trajectory.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You will join a diverse, inclusive team that values:

• Transparency: Open communication channels, regular town‑halls, and clear expectations.
• Collaboration: Virtual coffee chats, team‑building activities, and cross‑departmental projects.
• Innovation: Encouragement to suggest process improvements and adopt new technologies.
• Well‑Being: Access to mental‑health resources, ergonomic home‑office stipends, and flexible scheduling.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your experience and performance. While exact figures will be discussed during the interview process, you can expect:

• Base salary aligned with industry standards for remote customer service roles.
• Performance‑based bonuses tied to accuracy metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Paid time off, holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Technology stipend for home‑office equipment and high‑speed internet.
• Employee assistance program (EAP) and wellness initiatives.

Application Process

If you are ready to bring your precision, customer‑service expertise, and passion for logistics to arenaflex, we invite you to apply today. Please submit your resume and a brief cover letter outlining how your background aligns with the responsibilities and values described above.

We review applications on a rolling basis and will contact qualified candidates for a virtual interview.

Apply Now at arenaflex

Join arenaflex and Make an Impact

At arenaflex, every order processed, every claim resolved, and every client interaction is an opportunity to demonstrate excellence. Your role as a Remote Customer Service Representative will be pivotal in delivering the reliability and service quality our customers expect. We look forward to welcoming a dedicated professional who shares our commitment to accuracy, safety, and teamwork.

Take the next step in your career—apply today and become a valued member of the arenaflex family.