[Remote] Account Manager - Based in Richmond, VA

Note: The job is a remote job and is open to candidates in USA. Armorock Polymer Concrete is a market leader in precast polymer concrete structures for the wastewater industry. They are seeking an Account Manager to serve as the primary liaison between customers and internal departments, ensuring a seamless experience throughout the sales and order lifecycle while driving customer satisfaction and long-term business growth.

Responsibilities

• Conduct Insight platform searches to identify viable public and private leads
• Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities
• Evaluate developer-driven projects and private sector demand
• Interface with contractors, municipalities, and engineers to understand project requirements
• Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization
• Collaborate with estimating and project management teams to verify quote feasibility
• Prepare and distribute complete submittal packages with required documentation
• Manage revisions, engineering calculations, and redlines
• Communicate submittal status and changes to customers proactively
• Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes)
• Coordinate with internal departments to ensure timely order fulfillment
• Send release confirmations and introductions to project managers
• Provide Sales Manager support at trade shows, customer visits, job site visits as needed
• Log all Daily Activities that are critical to “Build” of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
• Manage Opportunity Pipeline: Status update, Conversations, etc
• Build Task Pipeline
• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
• Provide Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience
• Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product. Allows for account managers to understand
• Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory. Project Managers should in-turn provide current project in production updates to and discuss corresponding issues/wins
• Participate and add Value in Organizations Weekly Meeting
• Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business

Skills

• Bachelor's degree in related subject matter is preferred but not required
• Strong analytical and critical thinking abilities
• Proficient in reading and interpreting engineering drawings and specifications
• Proficiency in Microsoft Excel, Google Suite, and CRM systems
• Excellent written and verbal communication and negotiation skills
• Ability to work independently and manage multiple projects simultaneously
• Strong organizational skills and attention to detail
• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred
• Familiarity with AutoCAD or similar design software is a plus

Benefits

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

Company Overview