[Remote] Senior Billing Systems & Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Qualia is a leading B2B real estate technology company focused on transforming the home buying and selling experience. They are seeking a Senior Billing Systems & Operations Analyst to administer their billing platform, optimize processes, and ensure operational efficiency while collaborating with cross-functional teams.

Responsibilities

• Own all aspects of our billing platform’s configuration, optimization, and expansion
• Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers
• Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention
• Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle
• Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters
• Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture
• Proactively flag risks when business decisions could create downstream complexity
• Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia’s needs on the roadmap
• Serve as the go-to owner of all things associated with systematic financial operations
• Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual
• Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need
• Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams

Skills

• 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle
• Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems
• You take pride in your work and view what you do as a part-owner and builder of Qualia
• You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made
• You think in systems, not tasks
• You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively
• You can scope a complex project, break it into manageable tasks, and execute against a work plan
• You have a strong desire to drive impact and demonstrate urgency with projects big and small
• A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization
• 5+ years in a revenue operations, finance, or deal desk role
• Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms
• Salesforce administration experience or certification
• Background in environments with complex or non-standard pricing models
• Experience with data analysis and visualization tools beyond Excel
• Familiarity with ERP systems and revenue recognition workflows

Benefits

• Comprehensive health plans
• A 401k program
• Commuter benefits
• Professional development
• Parental leave
• A flexible time off policy
• A robust online onboarding program to train new hires
• Biweekly all hands meetings
• A variety of internal virtual events to keep employees connected

Company Overview