[Remote] Senior Strategic Account Manager- Pharma

Note: The job is a remote job and is open to candidates in USA. H1 is a company dedicated to improving healthcare access through innovative data and AI technology. The Senior Strategic Account Manager will manage key relationships with top pharmaceutical clients, ensuring account growth and retention while aligning client objectives with H1's solutions.

Responsibilities

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders

Skills

• 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments
• Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts
• Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders
• Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization
• Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting
• Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives
• Experience applying value-based selling methodologies to demonstrate measurable business impact
• Willingness and ability to travel to customer sites approximately 20% of the time

Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere

Company Overview