[Remote] Product Manager - Visitor Experience
Note: The job is a remote job and is open to candidates in USA. Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. They are seeking a Senior Product Manager to lead the evolution of visitor-facing products, working closely with Design, Engineering, and Customer Success to create intuitive and high-quality products that enhance user experiences in complex indoor spaces.
Responsibilities
- Own the vision, roadmap, and prioritization for key visitor-facing products
- Balance customer needs, user experience, technical considerations, and business goals
- Define what success looks like and measure outcomes over time
- Partner with leadership to align product direction with company priorities
- Work closely with Design and Engineering to deliver intuitive, polished user experiences
- Identify opportunities to improve usability, accessibility, performance, and engagement
- Use research, analytics, customer conversations, and observation to understand user behavior
- Advocate for a high-quality product experience from concept through launch
- Engage directly with customers and internal teams to understand challenges, workflows, and opportunities
- Translate qualitative and quantitative feedback into product decisions
- Identify patterns across customer requests rather than simply responding to individual asks
- Stay informed about industry trends and evolving customer expectations
- Coordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teams
- Communicate priorities, trade-offs, and progress clearly
- Facilitate alignment and decision-making across diverse stakeholders
- Help teams focus on the highest-impact opportunities
Skills
- 5+ years of Product Management experience in software or technology companies
- Experience shipping customer-facing products that people use regularly
- Strong product judgment and demonstrated ability to prioritize effectively
- Comfort operating in environments where not every answer is known upfront
- Experience working closely with designers and engineers to deliver high-quality user experiences
- Strong communication skills and ability to influence without formal authority
- Demonstrated curiosity about users, customer behavior, and how products create value
- Track record of using data and evidence to inform product decisions
- Experience with location-based services, mapping, navigation, or spatial technologies
- Experience with mobile applications, kiosks, digital signage, or consumer-style products
- Experience incorporating AI capabilities into customer-facing products
- Experience serving enterprise customers with complex workflows
Benefits
- 20 days of paid vacation starting on day one
- Comprehensive health benefits
- Meaningful ownership and influence
- Opportunity to shape products used in major venues around the world
- A team of bar raisers with low ego and high ownership
Company Overview