[Remote] Senior Deal Desk Analyst
Note: The job is a remote job and is open to candidates in USA. LaunchDarkly is a dynamic, high-growth company that provides a platform to help developers innovate on new features faster while ensuring stability. The Senior Deal Desk Analyst will serve as a critical partner across the quote-to-cash process, working closely with Sales, Legal, Finance, and RevOps to shape and negotiate complex transactions.
Responsibilities
- Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions
- Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations
- Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment
- Review commercial redlines and draft terms as needed to help close deals
- Enforce established processes to ensure data integrity and consistency across closed opportunities
- Ensure contracts and supporting documents are fully executed and uploaded to the contract management system
- Become a subject matter expert in the CPQ tool; support its configuration and functionality
- Train new Account Executives on opportunity creation and bookings processes
- Coordinate information flow across Sales, Professional Services, Legal, Finance, and RevOps to facilitate seamless deal execution
- Ensure the deal review and approval processes follow company policies and compliance standards
- Contribute to the development and implementation of deal desk policies, processes, and procedures
- Foster strong cross-functional relationships to streamline and support the deal process
- Explore, pilot, and champion the use of Agentic AI tools to streamline deal review, contract analysis, approval routing, and cross-functional coordination. You don't need to have all the answers — but you need to be asking the right questions
Skills
- 5–10+ years of experience in the Software/SaaS industry, with exposure to Deal Desk, Finance, or Revenue Operations
- Ability to comprehend and draft contractual business terms and conditions
- Proven ability to manage high deal volume and tight deadlines, especially during quarter-end
- Familiarity with SaaS metrics, including Annual Recurring Revenue (ARR)
- Analytical, self-motivated, and confident in making data-informed decisions
- Excellent verbal and written communication skills with a collaborative, solution-oriented mindset
- Strong attention to detail and accuracy
- Experience using CRMs (e.g., Salesforce) and quoting tools
- Proficiency with Microsoft Excel
- Demonstrated curiosity or hands-on experience with AI tools; whether that's using LLMs to accelerate contract review, exploring workflow automation, or simply staying ahead of how AI is reshaping enterprise operations
- Bachelor's degree in Business, Economics, Finance, Law, or a related field
- Knowledge of software revenue recognition is a plus
Benefits
- Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
- LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs.
- Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Company Overview