[Remote] Central Operations Resilience & Engineering Team Manager

Note: The job is a remote job and is open to candidates in USA. CyrusOne is a leading provider of data center services, and they are seeking a Central Operations Resilience Engineering Team Manager to lead a central team responsible for reducing operational risk and improving the reliability of live operations. This role involves managing a multidisciplinary group of engineers and program leads, driving engineering execution across incident response, root cause analysis, and operational improvement initiatives.

Responsibilities

• Lead the Central Operations Resilience and Engineering team, including engineers and program/governance leads
• Build, develop, and retain a high-performing, multidisciplinary team
• Set clear expectations, assign accountability, and manage performance
• Serve as the primary escalation point for operational and technical issues that impact live operations
• Apply disciplined engineering practices to incident response, root cause analysis, and corrective action development
• Ensure repeat events and systemic gaps are identified and eliminated
• Drive consistent problem-solving standards and decision quality across the team
• Identify and lead continuous improvement initiatives that strengthen operational processes, tools, and outcomes
• Use data, trends, and lessons learned from events to prioritize improvements with the highest risk reduction value
• Standardize approaches and improve consistency across sites and regions
• Own and manage a defined portfolio of operational engineering initiatives that support live operations
• Plan, prioritize, and execute work with clear scope, milestones, and deliverables
• Track progress and outcomes ensuring commitments are met
• Partner closely with Site Operations, Design & Construction, Commissioning, Reliability Engineering, and regional teams
• Translate strategic direction into executable plans and measurable results
• Break down cross-functional barriers and ensure alignment across stakeholders

Skills

• B.S. in Engineering (Electrical, Mechanical, Industrial, or other related technical field) or equivalent industry experience
• 10+ years of experience in mission critical industry with at least 4 years as a manager of a technical team supporting live, mission-critical operations
• Strong background in incident response, root cause analysis, and corrective action management
• Proven ability to manage complex work portfolios with clear accountability and results
• Strong collaboration skills across technical and operational teams
• Experience in data center operations, critical facilities, or other high-reliability environments
• Experience managing both technical contributors and program/governance-focused roles
• Demonstrated success driving operational risk reduction and reliability improvements at scale

Company Overview