[Remote] System Administrator III

Note: The job is a remote job and is open to candidates in USA. CHSGa is a non-profit, mission-driven organization known for providing high levels of care in communities. They are seeking a System Administrator III to provide advanced support, mentor lower-level administrators, and manage infrastructure projects while ensuring high customer service and maintaining system security.

Responsibilities

• Provides advanced support and functions as a mentor to lower-level administrators
• Administer and support Microsoft Azure, M365, Server, and Windows platforms
• Administer and support core VMware, Veeam, and Cisco security technologies
• Manages assigned projects and provides timely updates
• Assists with the direction, scoping, and coordination of infrastructure projects
• Responsible for the accurate documentation while maintaining a high degree of confidentiality regarding sensitive information and data pertaining to system security
• Responsible for proactive monitoring of infrastructure performance and utilization, and reports results to the leadership
• Provides a high level of customer service and seeks to build customer relationships
• Assists with the management and monitoring of backup systems, including remediation and documentation of issues
• Where necessary, participates in an after-hours support
• Responsible for an ongoing pursuit of knowledge, necessary to improve the support provided to the System, through formal training, self-motivated informal research on industry related trends and breaking news
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System
• Performs other duties as necessary to ensure the success of the System

Skills

• Bachelor's degree, or 5 years of experience in a related field
• Strong working knowledge of Microsoft Office Suite and Windows desktop operating systems across computing platforms (e.g., laptops, tablets, and desktop computers)
• Ability to diagnose and troubleshoot incoming customer requests via phone and e-mail
• Ability to organize and manage multiple requests with frequently conflicting priorities
• An advanced understanding and knowledge of computer, network, and security systems
• Ability to communicate technical concepts to non-technical audiences via phone, email, and an internal ticketing system
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or associates of the organization
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format
• The ability to deal with problems involving several concrete variables in standardized situations
• This job requires proficiency with the following computer applications: Microsoft Outlook, Microsoft Excel, Microsoft Word
• Additional consideration is given to those possessing relevant certifications, such as: AZ-900: Microsoft Azure Fundamentals, AZ-104: Microsoft Azure Administrator, CompTIA A+, CompTIA Network+, CompTIA Security+

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