Experienced Customer Experience Data Analytics Lead – B2B Insights, Power BI & Advanced Analytics Strategy

About arenaflex and the Opportunity Ahead

At arenaflex, we believe that meaningful work begins with purpose. Our mission is to create Better Care for a Better World, and that bold vision shapes every decision we make, every product we develop, and every experience we deliver. For decades, our iconic brands have touched the lives of billions of people across the globe, becoming trusted household names synonymous with quality, innovation, and care. Now, we are looking for a passionate, analytical, and visionary professional to join our International Family and Professional Care (IFP) segment as a Customer Experience Data Analytics Lead.

This is not just another analytics role. This is an opportunity to stand at the intersection of data, customer experience, and business transformation within one of the most dynamic B2B environments in the world. If you are the kind of person who refuses to settle for ordinary, who thrives on turning complex data into compelling stories, and who wants to make a tangible impact on how businesses experience our brands, then arenaflex is where your next chapter begins.

Role Overview

As the Customer Experience Data Analytics Lead at arenaflex, you will be the driving force behind our IFP CX data and analytics strategy. Your mission will be to deeply understand, measure, and transform the B2B customer experience across our global portfolio. Working alongside senior stakeholders, growth teams, and Accountable Business Units (ABUs), you will embed data-driven decision-making into the very fabric of our customer experience culture. You will not just report on the past — you will shape the future by delivering proactive, provocative, and actionable insights that translate directly into business performance.

Key Responsibilities

In this role, your day-to-day impact will span strategic planning, advanced analytics, cross-functional collaboration, and cultural transformation. Your core responsibilities will include:

• Develop and Execute CX Analytics Strategy: Design, build, and continuously refine a comprehensive customer experience analytics roadmap that aligns with arenaflex's broader business objectives and the specific goals of the IFP segment.
• Partner with Growth and ABU CX Teams: Collaborate closely with IFP Growth teams and Accountable Business Units to integrate data-driven thinking into every customer experience initiative, ensuring that insights drive real business outcomes.
• Deliver Actionable Insights: Generate proactive, provocative, and decision-ready CX insights that go beyond dashboards — insights that challenge assumptions, uncover hidden opportunities, and translate directly into measurable business action and performance improvements.
• Drive Data Governance Excellence: Partner with Digital Technology Solutions and other key stakeholders to establish and enforce robust data governance standards that ensure data quality, consistency, security, and accessibility across the organization.
• Elevate Data Literacy: Champion a data-driven culture by improving data literacy and fluency within CX teams through training, enablement, tooling, and ongoing coaching.
• Build Advanced Analytics Capabilities: Develop and deploy advanced analytics solutions against prioritized B2B International Market Expansion (IME) use cases, including pipeline review optimization, churn management, customer lifetime value modeling, and predictive segmentation.
• Influence Senior Stakeholders: Communicate complex analytical findings in a concise, compelling, and persuasive manner to senior leaders, translating technical detail into clear business narratives.
• Navigate a Matrix Environment: Effectively prioritize opportunities and influence across a complex matrix organization, building credibility with peers and cross-functional partners.

Essential Qualifications and Experience

To succeed in this role, you will need a strong foundation in data analytics combined with a deep understanding of customer experience in a B2B context. Specifically, we are looking for:

• Proven B2B Analytics Experience: Demonstrated success in a data analytics role within a B2B environment, ideally supporting customer experience, sales, or commercial functions.
• Customer Experience Data Fluency: Solid understanding of CX datasets, metrics, and their practical application — including NPS, CSAT, customer journey analytics, voice of customer, and behavioral data.
• Broad Analytics Expertise: Hands-on experience across the full analytics spectrum, from descriptive and diagnostic analytics through to predictive and prescriptive modeling.
• Visualization Mastery: Advanced expertise with Power BI and other modern data visualization tools, with the ability to build intuitive, executive-ready dashboards and reports.
• Cross-Functional Collaboration: Highly developed collaboration skills with a proven ability to work across a matrix organization, influence peers, and build credibility with diverse stakeholders.
• Executive Communication: Exceptional ability to communicate complex data stories in a concise, persuasive, and business-focused format to senior leadership audiences.
• Strategic Prioritization: Strong ability to prioritize opportunities, manage multiple workstreams, and navigate ambiguity in a fast-paced, evolving environment.

Preferred Attributes and Nice-to-Haves

While not strictly required, the following attributes will help you stand out:

• Experience with SQL, Python, R, or other data manipulation and modeling languages.
• Familiarity with cloud-based data platforms such as Azure, AWS, or Google Cloud.
• Prior exposure to CRM systems (Salesforce, Dynamics) and how customer data flows through them.
• Experience working in a global, multinational organization with diverse markets and customer profiles.
• A continuous learning mindset and a passion for staying ahead of analytics trends and emerging technologies.

Skills and Competencies for Success

Beyond technical expertise, we are looking for a well-rounded professional who brings:

• Analytical Rigor: A structured, hypothesis-driven approach to problem solving.
• Curiosity and Creativity: A natural inclination to ask "why" and to explore data from unconventional angles.
• Business Acumen: The ability to connect data findings to commercial outcomes and strategic priorities.
• Influence and Impact: Confidence to challenge the status quo and present bold, evidence-based recommendations.
• Resilience and Adaptability: Comfort operating in a dynamic, fast-changing environment with shifting priorities.
• Mentorship and Enablement: A genuine desire to uplift others by sharing knowledge and building team capability.

Career Growth and Development

At arenaflex, your growth is our growth. We are deeply committed to the career development of every team member, offering a wealth of opportunities to learn, lead, and advance. From structured learning programs and mentorship opportunities to cross-functional rotations and global project exposure, you will have the support you need to expand your skills, broaden your perspective, and accelerate your career trajectory. Whether you aspire to deepen your expertise as a senior analytics leader or transition into broader commercial or strategic roles, arenaflex is a place where ambitious professionals build long, rewarding careers.

Our Culture and Work Environment

We believe that great work happens when people feel valued, supported, and inspired. At arenaflex, you will join a team that is passionate about making a real difference in the world, united by shared values of care, integrity, and innovation. We are proud to be recognized as a top employer, celebrated for our commitment to sustainability, inclusion, wellbeing, and employee development. Our hybrid working model offers the flexibility to balance focused remote work with meaningful in-person collaboration, while our global footprint means you will collaborate with talented colleagues across regions, cultures, and disciplines. Here, your voice will be heard, your ideas will be championed, and your contributions will be celebrated.

Compensation, Perks, and Benefits

arenaflex offers a competitive total rewards package designed to recognize excellence, reward performance, and support your total wellbeing. Our benefits include:

• Competitive base salary with performance-based bonus opportunities.
• Market-leading defined contribution pension scheme.
• Comprehensive private medical and dental insurance.
• Employee Assistance Programme offering confidential wellbeing support.
• Gym membership and wellness initiatives.
• Cycle to work scheme to support sustainable commuting.
• Critical illness cover and travel insurance.
• Flexible work schedules and parental leave tailored to individual needs.
• Continuous learning opportunities, mentorship programs, and career development resources.

We are proud to be consistently recognized as a top workplace for working mothers and remain committed to fostering an inclusive environment where every team member can thrive.

Equal Opportunity and Inclusion

arenaflex is an equal opportunity employer committed to building a diverse and inclusive workforce. We believe that the diverse experiences and perspectives of our team members fuel our continued success, and we actively seek to reflect the diversity of the consumers and communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Ready to Make a Difference?

If you are a self-driven, highly motivated, and creative thinker inspired by doing things differently, arenaflex is the place where you can turn that inspiration into impact. Bring your talent, your expertise, and your passion for customer experience and analytics, and join us on our mission to deliver Better Care for a Better World. This is your opportunity to shape the future of B2B customer experience on a global stage, surrounded by some of the brightest minds and most iconic brands in the industry. Apply today — your next great chapter starts here at arenaflex.