[Remote] Senior Product Manager, Guest Lifecycle & Loyalty

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners, particularly in the restaurant industry, succeed. The role involves leading the development of lifecycle marketing and loyalty systems to enhance guest retention and drive revenue growth for independent restaurants.

Responsibilities

• Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
• Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
• Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
• Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants
• Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers
• Deliver results for customers that help Owner.com become the most loved brand in restaurant software
• You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications
• You'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guests
• You'll work with Data/BizOps to identify and size opportunities, define KPIs, measure and understand impact
• You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest lifecycle and loyalty engine

Skills

• 5+ years of product management experience
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs

Benefits

• A generous pre-IPO equity package
• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO - plus extra fun perks!

Company Overview

Company H1B Sponsorship