Sleep Therapy Inbound Customer Service Representative – CPAP Resupply & Patient Care Specialist (Work From Home After Training)

Join arenaflex: Where Compassion Meets Innovation in Home Healthcare

arenaflex is a nationally recognized leader in the home medical equipment industry, dedicated to transforming the lives of patients across the United States. With a strong commitment to delivering high-quality medical products and outstanding customer care, arenaflex operates hundreds of locations spanning 45 states, providing essential solutions such as ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic supplies. Our mission is simple yet powerful: to help patients lead more comfortable, productive, and independent lives by empowering them to manage their health and treatment from the comfort of home.

At arenaflex, we believe that exceptional patient care begins with exceptional people. We are a company built on integrity, compassion, and innovation, where every team member plays a vital role in improving the lives of those we serve. As part of our expanding Sleep Central Inbound Call Center operations, we are seeking a dedicated, detail-oriented, and customer-focused Sleep Therapy Inbound Customer Service Representative to join our Murray Operations division. This is an exciting opportunity to build a meaningful career in the growing field of sleep medicine while enjoying competitive pay, monthly bonus potential, and the flexibility of working from home after training.

Position Overview

We are looking for a compassionate and motivated Sleep Therapy Inbound Customer Service Representative to serve as the first point of contact for CPAP resupply customers. In this role, you will be responsible for managing new order intake with precision, providing basic sleep coaching, reinforcing proper equipment cleaning and maintenance routines, and assisting customers with mask fitting questions. You will be the friendly, knowledgeable voice that helps patients navigate their sleep therapy journey with confidence and ease.

This position is ideal for someone who thrives in a fast-paced, team-oriented environment and has a passion for helping others. Whether you have prior experience in the medical field, customer service, or administrative record management, we welcome applicants who bring dedication, empathy, and a strong work ethic to everything they do.

Schedule and Work Environment

• Pay starting at $15.50 per hour plus a Monthly Bonus program with potential unlimited earnings
• Monday through Friday, 8:30 AM – 5:00 PM
• Work From Home opportunity available after successful completion of in-office training and meeting performance expectations with management approval

Key Responsibilities

As a Sleep Therapy Inbound Customer Service Representative at arenaflex, your day-to-day responsibilities will include, but are not limited to:

• Serving as a Patient Advocate: Act as the primary liaison between patients and our organization, working diligently to resolve questions, concerns, or complaints in a timely and professional manner.
• New Order Intake: Manage all aspects of initial patient intake through high-volume inbound phone calls, ensuring accuracy with product selection and adherence to utilization guidelines.
• Data Verification and Entry: Collect and input patient demographics, payer information, and physician-related data into our proprietary e-Intake system with a high degree of accuracy.
• Product Expertise: Develop and maintain a working knowledge of current products and services offered, including various mask interfaces, to assist customers with basic mask fit issues and equipment questions.
• Sleep Coaching and Education: Provide basic sleep coaching to patients, reinforce cleaning protocols, and educate patients and location employees on proper CPAP equipment use and maintenance.
• Technical Assistance: Offer basic technical customer service support for CPAP equipment, troubleshooting common concerns and guiding patients toward effective solutions.
• Outbound Calling: Make outbound calls as needed to collect additional patient data or follow up on pending requests.
• Paperwork Processing: Complete related patient paperwork and process tickets to ensure timely fulfillment of product orders.
• Regulatory Compliance: Develop and maintain working knowledge of current Medicare, Medicaid, insurance regulations, FDA guidelines, and JCAHO standards.
• Problem Resolution: Identify and resolve problems in a timely manner, escalating complex issues to appropriate team members when necessary.
• Quality Control: Use the e-Intake proprietary system to maintain accuracy and quality control throughout all patient interactions and data input.
• Team Collaboration: Work independently and as part of a collaborative team to meet departmental goals and deliver exceptional patient experiences.
• Additional Duties: Perform other duties as assigned to support the overall success of the Sleep Central Inbound Call Center.

Qualifications and Requirements

Employment Contingencies

• Successful completion of a company-wide background investigation
• Passing scores on Basic Computer, Basic Internet, and Typing skills assessments
• Valid driver's license in state of residence with a clean driving record (when applicable to the position)

Education and Experience

• High school diploma or GED equivalent required
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management is highly valued
• Strong customer service background with a proven ability to handle high-volume call environments

Essential Skills, Knowledge, and Abilities

• Effective communication skills in English, both oral and written, with the ability to interact professionally with physicians, employees, and patients
• A helpful, knowledgeable, and polite demeanor while consistently maintaining a positive attitude
• Ability to interpret a variety of instructions delivered in various communication mediums
• Knowledge of billing reimbursement, insurance policies, and medical billing practices preferred
• Familiarity with Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry standards
• Understanding of medical terminology and its practical application
• Strong ability to multi-task while maintaining meticulous attention to detail
• Self-motivation, organizational skills, time-management abilities, and deductive problem-solving capabilities
• Commitment to maintaining confidentiality and exercising discretion when handling sensitive patient information
• Ability to work independently as well as collaboratively within a team structure

Physical Demands

• Ability to lift a minimum of 10 pounds
• Prompt and regular attendance is required
• Ability to see small print on computer screens and paperwork (close vision required)
• Capacity to sit, walk, stand, talk, and listen for extended periods

Technical Proficiencies

• Email transmission and communication
• Internet navigation and research capabilities
• Microsoft Office applications, including but not limited to Word and Excel
• Standard office equipment operation, including fax machine, copier, printer, phone, and computer

Why Choose arenaflex? Career Growth, Culture, and Benefits

At arenaflex, we understand that our employees are the heart of our mission to improve patient lives. That is why we are committed to fostering a supportive, inclusive, and growth-oriented work environment where every team member has the opportunity to thrive. When you join arenaflex, you become part of a company that values your contributions, invests in your development, and celebrates your successes.

Comprehensive Benefits Package

• 401(k) Retirement Plan to help you plan for your financial future
• Medical, Dental, and Vision Insurance for you and your eligible dependents
• Life Insurance and Disability Coverage for added peace of mind
• Generous Paid Time Off (PTO) and paid holidays to support work-life balance
• Employee Discount Program on arenaflex products and services
• Employee Recognition Program to celebrate outstanding performance
• Bonus and Incentive Opportunities to reward your hard work and dedication
• Mileage Reimbursement when applicable to your position
• Telephone Reimbursement when applicable to your position

Career Development and Learning Opportunities

arenaflex is deeply committed to the professional growth of our team members. When you join our Sleep Central Inbound Call Center, you will receive comprehensive in-office training to set you up for success. As you progress, you will have access to ongoing education about CPAP equipment, sleep therapy best practices, medical billing, regulatory compliance, and patient communication. We believe in promoting from within and providing our employees with clear pathways for advancement, whether you aspire to become a senior customer service specialist, team lead, or move into other areas of our growing organization.

A Culture of Compassion and Collaboration

Working at arenaflex means joining a team that genuinely cares about making a difference. Our culture is built on the principles of empathy, respect, and collaboration. We celebrate diversity and are proud to be an equal opportunity employer that values minorities, females, protected veterans, and individuals with disabilities. arenaflex recruits, employs, trains, promotes, and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws.

Take the Next Step in Your Career

If you are a dedicated professional with a passion for customer service and a desire to make a meaningful impact in the healthcare industry, we encourage you to apply for the Sleep Therapy Inbound Customer Service Representative position at arenaflex today. This is more than just a job — it is an opportunity to join a company that is transforming lives every day, one patient at a time.

Our hiring managers review resumes and contact applicants whose experience aligns with the requirements of this position. All positions are posted for a minimum of five days and remain open until filled with a qualified candidate, generally no greater than 200 days. We appreciate your interest in becoming part of the arenaflex family.

Apply now and discover how your skills, compassion, and dedication can help shape the future of home healthcare with arenaflex.