Customer Service Representative - Aetna (Remote) - $26/Hour

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at CVS Health, a Fortune 4 company. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our pharmacy benefit plan members, providing support and answering questions regarding their prescription coverage, drug inclusion, and mail-order prescriptions.

Key Job Details:

• Company: CVS Health (Aetna)
• Location: Remote (must live within 75 miles of Monroeville, PA)
• Start Date: Immediate openings available
• Position: Customer Service Representative
• Compensation: $26/hour
• Employment Type: Full-time (part-time schedules available, 20 hours/week)

Responsibilities:

* Provide exceptional customer service to pharmacy benefit plan members via inbound calls * Answer questions regarding prescription coverage, drug inclusion, and mail-order prescriptions * Resolve customer inquiries in a positive and productive manner * Utilize your knowledge and skills to improve the healthcare experience for our plan members

Requirements:

* 2+ years of experience engaging with clients (call center, retail, customer service, hospitality industry, or military experience) * Proficiency in Windows-based applications * Associate's degree or equivalent experience preferred * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Reliable and compliant with scheduling standards

What We Offer:

* Competitive salary of $26/hour * Remote work opportunity (with approved speed requirements and secure workspace) * Comprehensive training program (approximately 1.5 months) * Flexible scheduling options (part-time schedules available) * Opportunity to work with a Fortune 4 company and advance your career

How to Apply:

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