Overnight Member Services Representative (3rd Shift)

Join our dynamic team at Planet Fitness, where a positive and energetic work environment meets opportunities for growth and development. We're passionate about fostering a unique culture that genuinely cares about our people, providing the tools for success both in and out of the workplace. If you're driven by personal development and strive to better yourself every day, this role is perfect for you.

Job Summary: As a Member Services Representative, you will be responsible for delivering exceptional customer service, creating a welcoming experience for our members, prospective members, and guests. Your primary goal will be to ensure a superior level of service, addressing the needs of our members while maintaining a clean and organized club environment.

Key Responsibilities:

• Greet members, prospective members, and guests with exceptional customer service.
• Manage front desk activities, including answering phone calls, checking in members, processing new sign-ups, and conducting club tours.
• Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
• Maintain the cleanliness and organization of the club.

Requirements:

• Preferred background in customer service.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills with the ability to interact positively with members and coworkers.
• Strong listening and problem-solving skills.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Benefits:

• Free black card membership.
• Mentorship opportunities.
• Paths for advancement.
• Ongoing leadership training.
• Full-time employee health insurance.

Physical Demands:

• Continuous standing and walking during shifts.
• Regular in-person and phone interactions.
• Occasional lifting of up to 50 lbs.
• Occasional exposure to toxic chemicals.

Apply Now to join our team and start your journey with Planet Fitness today!