Performance & Data Manager, Medical Assistant Operations

About the Role

OpenLoop is looking for a Performance Data Manager- Medical Assistant Operations, to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our Certified Medical Assistant (CMA) team. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of both the Certified Medical Assistant team and the broader organization.

What You'll Do

• Monitor and evaluate daily CMA performance metrics, identifying trends, anomalies, and improvement opportunities.
• Collaborate closely with CMA supervisors, trainers, and leadership to recommend and implement data-driven performance enhancement strategies.
• Lead root cause analyses of recurring performance or process challenges, proposing practical solutions to address underlying issues.
• Develop and maintain clear, accurate, and consistent performance reporting tools and dashboards.
• Ensure the integrity and accuracy of all performance data used in reporting and decision-making.
• Present actionable insights to leadership and stakeholders in a clear, concise, and visually compelling format.
• Support ongoing efforts to optimize CMA workflows and align operational outcomes with business goals.
• Contribute to the continuous improvement of staff development processes through targeted performance insights.
• Other duties as assigned.

Who You Are

• 3+ years of experience in healthcare operations, performance management, or data analytics.
• Familiarity with CMA roles and workflows in clinical or managed care settings preferred.
• Strong proficiency in Excel and reporting/visualization tools (e.g., Tableau, Power BI, or similar).
• Proven ability to analyze large data sets, identify performance drivers, and make actionable recommendations.
• Excellent communication and presentation skills; able to translate complex data into clear, business-relevant insights.
• Highly organized and detail-oriented, with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, metric-driven environment with multiple stakeholders.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.

Originally posted on Himalayas