Customer Service Representative - Montrose
Alpine Bank is seeking a Customer Service Representative dedicated to providing exceptional customer service to bank customers. The role involves handling cash transactions, maintaining accurate records, and assisting customers with inquiries while adhering to bank policies and procedures.
Responsibilities
- Regular and Reliable on-site attendance is required as an essential function of this position
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards)
- Uses numerous software applications to accomplish daily tasks with minimal errors
- Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
- Understands the features and benefits of Alpine Bank consumer and business products and services
- Answers basic customer inquiries and cross-sells when appropriate
- Works effectively in a team oriented environment
- Follows all bank policies and procedures
- Performs other duties as assigned
Skills
- Customer Service oriented individual
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops
- Basic mathematical and cash handling skills
- Basic keyboard navigation ability
- Understanding and application of banking compliance regulations
- An entry-level position requiring little or no banking experience
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred
- Bilingual abilities are a plus
- Previous cash handling and/or customer service experience preferred
Benefits
- Dental insurance
- Health insurance
- Vision insurance
Company Overview