Accounts Receivable Specialist

American Elevator Group (AEG) is North America's largest independent elevator service company. AEG consists of well-established elevator service companies operating across the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. AEG's North-Eastern region is looking for an Accounts Receivable Specialist reporting primarily to our Aberdeen, NJ location.

Reporting to the Regional Controller, the Accounts Receivable Specialist is responsible for ensuring the timely and accurate collection of payments from customers and clients for two business units. The Accounts Receivable Specialist will work closely with internal departments, clients, and vendors to reconcile accounts, resolve discrepancies, and maintain a positive cash flow.

Responsibilities

• Manage a portfolio of accounts, ensuring timely communication and distribution of accurate and timely invoices to customers based on contractual agreements and service provided.
• Verify the completeness and accuracy of billing information, including rates, terms, and other relevant details.
• Monitor and reconcile accounts to ensure all payments are accounted for and applied correctly.
• Maintain and provide excellent customer service by addressing concerns, resolving issues, ensure prompt payment and address any billing inquiries to external vendors.
• Implement effective collection strategies to reduce overdue accounts and minimize bad debt.
• Resolve outstanding balances by implementing measures and repayment strategies.
• Review and monitor reports on outstanding invoices nearing collection periods.
• Resolve unpaid customer accounts to optimize cash flow and reduce receivables balances.
• Collaborate with cross-functional teams to resolve payment disputes and negotiate payment plans when necessary.
• Prepare regular reports on accounts receivable status, aging analysis, and cash flow projections, providing recommendations for escalation when necessary.
• Conduct analysis to identify trends, potential issues, and opportunities for process improvement.
• Maintain accurate and organized records of customer transactions, communications, and payment history in the designated ERP system. Record and post customer payments in a timely manner.
• Ensure compliance with company policies, accounting principles, and regulatory requirements.
• Identify opportunities for process improvement to enhance efficiency and accuracy.
• Performs other related duties as required and assigned.

Work Environment & Hazards

• This job operates in a general office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Special Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up-to fifteen pounds at times.

Work Contact Group

• Effective working relationships are an essential part of daily work.
• Internal: Colleagues within Operating Division
• External: Telephone communication Customers/vendors
• Maintain communication with customers, account managers, attorneys, collections agencies