[Remote] Customer Service Technician
Note: The job is a remote job and is open to candidates in USA. Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. The role involves responding to technical issues escalated by customers and acting as a liaison between operations, the client, and Engineering/Development.
Responsibilities
- Respond to technical issues escalated by customers
- Act as a liaison between operations, the client, and Engineering/Development
- Respond to end user request for assistance using existing manuals and scripted responses
- Effectively interact with customers
- Refer ongoing issues to the appropriate engineering support team
Skills
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work-a-rounds and solutions clearly
Company Overview