[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Assembly Software is a tech company in the legal field that focuses on providing innovative practice management software. They are seeking a Strategic Account Manager to manage and expand relationships with law firm accounts, driving growth and ensuring customer satisfaction.

Responsibilities

• Manage a portfolio of existing law firm accounts, owning renewals, upsells, and expansion revenue
• Build multi-threaded relationships across your accounts — from paralegals to managing partners
• Run strategic business reviews that go beyond usage dashboards to deliver real insights and uncover growth opportunities
• Partner with Customer Success to keep accounts healthy and intervene early when risk appears
• Forecast accurately and keep Salesforce tight — leadership counts on your data to plan

Skills

• 3+ years in B2B SaaS account management or sales with a track record of hitting renewal and expansion targets
• A strategic, relationship-driven approach — you think in terms of account plans, not just transactions
• Comfort navigating complex stakeholder maps and having commercial conversations at all levels
• CRM fluency and a data-informed mindset
• Bonus: experience working with law firms or in the legal tech space

Benefits

• Competitive health, dental, and vision benefits
• Short and long term disability
• Other supplemental insurance options
• 401k
• Flexible time off
• Paid parental leave
• Employee assistance program

Company Overview