Commercial Customer Service Support Specialist – Bilingual (English / Spanish) – SAP S/4HANA & Salesforce Expertise for arenaflex

About arenaflex

arenaflex is a global leader in innovative, battery‑powered outdoor power equipment, serving both DIY enthusiasts and professional landscapers. With a portfolio that spans 24‑volt to 82‑volt cordless tools, as well as a full line of corded equipment, arenaflex combines cutting‑edge technology with sustainable design to deliver performance that rivals traditional gas‑powered tools—without the fumes, noise, or maintenance hassles. Our commitment to continuous improvement, environmental stewardship, and customer‑centric solutions has positioned us as a trusted partner for dealers, distributors, and end‑users worldwide. Join arenaflex and become part of a forward‑thinking organization that values ingenuity, collaboration, and the power of people.

Position Overview

The Commercial Customer Service Support Specialist at arenaflex is the frontline champion for our commercial clientele, which includes end users, dealers, distributors, and internal sales teams. This role is responsible for delivering prompt, accurate, and courteous assistance on complex service inquiries, ranging from part identification and order entry to back‑order resolution and pricing concerns. You will act as a liaison between customers and multiple internal departments—such as After‑Sales Service, Purchasing, Product Management, Marketing, and Finance—to ensure seamless issue resolution and an exceptional customer experience.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong, long‑term relationships with assigned commercial accounts by proactively addressing accelerated front‑line issues, maintaining regular phone and email contact, and serving as a trusted advisor.
• Inquiry Response: Answer telephone and email inquiries promptly, providing clear information on pricing, account setup, delivery status, and product specifications while coordinating with warehouse teams for outbound shipments.
• SAP S/4HANA Operations: Execute sales order management, pricing and conditions, availability checks, ATP (Available to Promise), delivery, and shipment processes within SAP S/4HANA.
• Salesforce Optimization: Leverage Salesforce to track cases, drive compliance, and maximize team performance; assign Service Solutions cases based on territory and ensure timely follow‑up.
• Data‑Driven Insight: Analyze sales and service data to identify lead generation opportunities for Territory Managers, facilitating rapid end‑user landscape demos and expanding market penetration.
• Cross‑Functional Collaboration: Partner with After‑Sales Service, Purchasing, Product Management, Marketing, and Finance to research, troubleshoot, and resolve complex technical and non‑technical issues.
• Continuous Learning: Participate in ongoing training programs to maintain an up‑to‑date knowledge base of all parts, tools, and product lines.
• Dealer Development: Conduct cold‑calling initiatives to onboard new dealers, and manage existing dealer relationships through order administration, warranty claim processing, rebate handling, demo planning, sales events, training schedules, and merchandising support.
• Escalation Management: Facilitate discussions with the Technical Team to ensure escalated issues are addressed promptly and effectively, providing clear communication back to the customer.

Essential Qualifications

• Bilingual Proficiency: Fluency in both English and Spanish (spoken and written) is required to serve our diverse customer base.
• Communication Excellence: Demonstrated ability to convey information professionally and clearly via phone, email, and in‑person interactions; strong command of grammar, spelling, and business terminology.
• Technical Aptitude: Experience with SAP S/4HANA and Salesforce is highly desired; familiarity with the outdoor power‑tool or related industries (e.g., material handling, automotive) is a plus.
• Educational Background: Bachelor’s degree in Business Administration, Operations, Logistics, or a related field; High School Diploma/GED is acceptable with equivalent experience.
• Team Orientation: Proven ability to work collaboratively, accept direction, and contribute to department goals while maintaining a self‑motivated, detail‑oriented work ethic.
• Problem‑Solving Skills: Strong critical‑thinking abilities, capable of handling non‑routine, complex issues and developing practical solutions under pressure.

Preferred Qualifications & Skills

• Previous experience in a commercial customer service or account management role within a fast‑growing, technology‑driven organization.
• Demonstrated success in managing high‑volume order entry, warranty claims, and rebate processing.
• Proficiency in data analysis tools and the ability to translate insights into actionable sales strategies.
• Comfort with cold‑calling, dealer onboarding, and delivering product demonstrations to end‑users.
• Certification or formal training in SAP S/4HANA, Salesforce, or related enterprise resource planning (ERP) systems.
• Understanding of battery‑powered tool technology, safety standards, and industry trends.

Core Competencies

• Customer‑Centric Mindset: Prioritizes customer satisfaction and strives to exceed expectations at every touchpoint.
• Organizational Agility: Manages multiple priorities, meets tight deadlines, and adapts to evolving business needs.
• Analytical Thinking: Uses quantitative data to drive decisions, forecast demand, and improve service processes.
• Effective Communication: Articulates complex information in an accessible manner for diverse audiences.
• Technology Savvy: Comfortable navigating ERP and CRM platforms, and quick to adopt new tools.
• Collaborative Spirit: Works seamlessly across functions, fostering a culture of shared success.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Commercial Customer Service Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous education opportunities, including certifications in SAP, Salesforce, and industry‑specific technologies.
• Cross‑training initiatives that expose you to sales, product management, and logistics functions, preparing you for future leadership roles.
• Regular performance reviews with clear pathways to advancement, such as Senior Support Analyst, Territory Manager, or Customer Experience Lead.
• Participation in internal innovation labs where you can contribute ideas that shape arenaflex’s next generation of tools.

Work Environment & Culture

At arenaflex, we cultivate a vibrant, inclusive workplace where creativity thrives. Our Valencia, CA office offers a modern, collaborative space equipped with flexible workstations, breakout zones, and a quiet area for focused tasks. The culture emphasizes:

• Inclusivity: A diverse team where every voice is heard and respected.
• Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
• Work‑Life Balance: Flexible scheduling, remote‑work options, and generous paid time off.
• Community Engagement: Volunteer programs and sustainability initiatives that give back to the community.
• Recognition: Regular acknowledgment of individual and team achievements through awards, bonuses, and public commendations.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and service metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Paid parental leave, sick leave, and vacation time.
• Employee discount on arenaflex products and accessories.
• Professional development stipend for certifications, conferences, and coursework.
• Wellness programs, on‑site fitness facilities, and mental‑health resources.

Why Join arenaflex?

If you are passionate about delivering exceptional service, thrive in a bilingual environment, and want to be part of a company that is reshaping the outdoor power‑tool industry, arenaflex is the place for you. You will work alongside talented professionals who are dedicated to innovation, sustainability, and customer success. Your contributions will directly impact the satisfaction of dealers, distributors, and end‑users, helping arenaflex maintain its reputation as a market leader.

Application Process

Ready to make a difference? Submit your resume and a compelling cover letter outlining how your bilingual communication skills, SAP S/4HANA experience, and customer‑service expertise align with the responsibilities of this role. We look forward to reviewing your application and exploring how you can grow with arenaflex.

Apply Now