[Remote] Lead Quality Assurance Analyst, Seasonal

Note: The job is a remote job and is open to candidates in USA. H&R Block is a leading company in the tax industry, committed to providing help and inspiring confidence in clients and communities. They are seeking a seasonal Lead Quality Assurance Analyst to ensure software and hardware meet business requirements, validate performance, and contribute to design improvements, impacting product quality and customer satisfaction.

Responsibilities

• Write comprehensive test plans, cases, use cases, and strategy documents; create high-quality defect reports and ensure manual test cases are thorough yet efficient
• Act as a customer advocate, investigate production defects, and collaborate with Technical Support to gather feedback and close the loop on problem resolution
• Identify, suggest, and drive adoption of product and process improvements throughout the development lifecycle; effectively influence quality on deliverables
• Develop strong cooperative relationships across development, product management, and technical support; mentor team members and review proposed UI designs
• Utilize test automation to enhance test thoroughness; execute and manage both manual and automated end-to-end functional tests
• Write, review, and provide input on requirements, user design documents, and marketing requirements; ensure the product complies with customer needs
• Construct usability tests with user experience (UX) and participate in and sometimes lead cross-functional testing activities to achieve end-to-end product quality
• Create and manage work plans for deliverables; document business requirements, end-user workflows, and user-facing content using proprietary templates
• Engage regularly with peers and management regarding project tasks, ensuring alignment with product marketing/product management for compliance with requirements

Skills

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
• Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
• Demonstrated decision making, analytical, problem-solving, organizational, prioritization, and project coordination skills
• Detail-oriented and process-driven approach
• Excellent communication skills, both oral and written, with the ability to interact effectively at all levels of the organization
• 8 years minimum related work experience
• Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
• Some experience or the ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools, with experience working in a Windows environment
• Strong research skills

Benefits

• Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
• Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
• The Employee Assistance Program
• (virtual) fitness center programs
• The associate discount program
• Are automatically enrolled in Business Travel Accident Insurance
• Receive Associate Tax Prep benefit

Company Overview

Company H1B Sponsorship