[Remote] Tax Resolution Analyst

Note: The job is a remote job and is open to candidates in USA. Dayforce is a global human capital management company seeking a Tax Resolution Analyst. The role involves researching complex tax issues, negotiating with agencies, and ensuring compliance across various tax jurisdictions.

Responsibilities

• Research complex tax issues to develop effective tax resolution strategies
• Demonstrate a broad knowledge of tax jurisdictions and skill sets(federal, state, and local taxing authorities), showing flexibility in assignment and dependability in execution
• Perform tax account reconciliations, often reviewing agency transcripts and investigating account issues
• Investigate root cause issues and guide prevention and risk mitigation
• Draft and/or review penalty abatement letters, putting together compelling defenses, substantiated by taxing authorities (often due to reasonable cause)
• Communicate with internal teammates and external customers to obtain information or required approvals for tax jurisdiction issues. You will participate in customer conference calls as needed
• Negotiate with agencies and customers to ensure all involved are satisfied with the solution
• Maintain compliance and minimize tax risks by following strict policies
• Update the senior leadership team on cases and progress
• Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting tax operations and customer experience
• Perform other duties or special projects as assigned that are specific to the essential operations of the business

Skills

• Associated degree or higher, or equivalent 1-3 years of related tax/payroll/accounting experience; or an equivalent combination of education and experience
• Client service experience with a focus on net promoter score (NPS) and driving client value
• Knowledge of federal, state, and local payroll tax laws
• Experience with tax research and penalty abatement requests
• Analytical ability, technical, and quality orientation in problem resolution
• Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter
• Excellent verbal and written communication skills
• Ability to work in a very fast-paced environment
• Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets
• Qualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.)
• Experience in customer relationship management (CRM) software, specifically Salesforce case management

Benefits

• Medical, dental, vison, and life insurance
• 401k plan (plus match)
• Global Employee Stock Purchase Plan
• Unlimited Time Away From Work (in lieu of accrued vacation time)
• 10 paid US holidays
• Up to 80 hours of paid sick time
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program
• Volunteer days
• Dayforce Cares

Company Overview

Company H1B Sponsorship