[Remote] Intelligent Automation Developer

Note: The job is a remote job and is open to candidates in USA. City of Hope is a leading organization dedicated to transforming lives in the fight against cancer and other life-threatening illnesses. They are seeking an Intelligent Automation Developer to build and support technical solutions that automate workflows across clinical, research, and business functions, utilizing automation and AI platforms.

Responsibilities

• Design, develop, test, and deploy intelligent automation solutions using automation, workflow orchestration, and AI frameworks, to streamline healthcare operations (e.g., revenue cycle, supply chain, patient access, clinical administration)
• Integrate automation solutions with EHRs, clinical systems, data platforms, and enterprise applications while ensuring secure handling of PHI/PII in compliance with HIPAA and organizational policies
• Contribute technical expertise to requirements sessions; clarify requirements; implement changes and ensure alignment with internal policies
• Monitor, support, and optimize production automations; troubleshoot issues, implement enhancements, and ensure high availability and performance
• Collaborate with Data Scientists and ML Engineers to integrate machine learning, advanced analytics, or custom AI agents into workflows as required by the business case. Proactively identify opportunities for integrating existing COH AI platforms (e.g., HopeLLM)
• Contribute to automation standards, best practices, documentation, reusable components, and knowledge sharing across the automation and healthcare technology community
• Other Duties as applied

Skills

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related field; Experience may substitute in lieu of educational requirement
• 3+ years of experience in process automation, software engineering or related roles
• Hands on experience designing and supporting production automation, software, and/or AI solutions in regulated environments
• Knowledge of Microsoft AI and Automation Platforms (Power Automate, Copilot Studio, Azure AI Foundry)
• Programming experience with scripting languages (Python, Bash, PowerShell, C++, or similar languages)
• API development/consumption (REST, authentication, secret/key vault management, etc.)
• Experience with RPA and automation platforms (e.g., UiPath, Power Automate, Blue Prism, or equivalent)
• Familiarity with Generative AI capabilities and foundation models; experience with prompt engineering and basic LLM workflows
• Cloud experience (Azure preferred) and familiarity with DevOps practices
• Experience working within enterprise governance processes (change management, security reviews, access controls)
• Master's degree preferred
• Healthcare, life sciences, or other highly regulated industry experience
• Experience working with EHR/EMR systems (e.g., Epic, Cerner) or healthcare data platforms
• Knowledge of healthcare workflows such as revenue cycle, patient access, claims, prior authorization, scheduling, or clinical operations
• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR)
• Experience applying LLM frameworks (LangChain, LangGraph), RAG systems, etc., with an emphasis on applied knowledge and rapid prototyping
• Experience with AI governance, model validation, and responsible AI practices
• Snowflake Agents
• Salesforce Agent Force
• Experience with eventing /queues in cloud platforms
• Strong analytical and problem solving skills
• Ability to creatively apply a variety of tools to develop workflow automation solutions
• Ability to translate business/functional requirements into technical solutions
• Understanding of security, privacy, and compliance considerations in healthcare IT
• Self directed with the ability to manage multiple initiatives simultaneously
• Strong documentation and technical writing skills
• RPA and orchestration platforms (UiPath, Power Automate, or similar)
• Microsoft Copilot Studio
• Cloud platforms (Azure preferred)
• AI/ML frameworks and services (e.g., Azure AI, document intelligence, Snowflake Cortex services, LLM frameworks)

Benefits

• Comprehensive Benefits

Company Overview